I went to get an oil change. I arrived around 12 and was told it would probably be an hr or two wait. I was praying for the best but preparing myself for the worse. At 12:40 pm, Tubbs came to tell me my jeep was ready!! Prayers answered!!! Thanks to Mr. Tubbs (The Man) for getting me in and out, on lunch break(I may add).. Hopefully my next visit will be as pleasant as today!
I returned to my home in Austell, after 3 months in North Carolina caring for ailing parents, to find that Thornton Road CDJR was under new management, Atlanta West CDJR. I went over for the Express Service and was professionally, pleasantly greeted by Express Service Manager, Mr. Brian Brinson. He sent me to Soli Jatta (great CSV rep) who had remained on staff from the prior owners and I knew well. After checking in I waited in the lobby for my usual, "Mrs. Klein, we have you ready?", call. It didn't come. What did come was a solemn faced Mr. Brinson. I had that gut feeling that something additional was found and braced for the news. It was the feeling you have when the Dr. comes in and sits down with their, "We need to talk." intro. Brian began explaining the technician, Nolan Hay, discovered a serious issue. Quote from Work Order, "Upon multi point vehicle inspection found busted right front CV boot, bad ABS sensor and noisy front brakes. I understand "some" about cars but couldn't imagine a busted CV boot and what "that" meant. I asked Mr. Brinson if I could go into the work bay to see exactly what he was describing. What I saw chilled me to the bone. I had to take pictures. In fact, the CV boot was nearly three-quarters off the axle, the ABS sensor looked like it had rubbed against something until it was severed and dangling AND there was a thick buildup of grease inside the right front tire, axle and chassis. Mr. Brinson actually said he was so happy to see me at their dealership because this issue could have caused a catastrophic accident. (1) Should that tire have dropped into pothole or sustained another type of hard bounce , I could have potentially lost my right front wheel. (2) Should I have had to suddenly engage my brakes HARD, needing the ABS to do it's job...it wouldn't have. My car would have uncontrollably veered to the left, into oncoming traffic. When Mr. Brinson learned that I had traveled over 1200 miles, mostly highway, from April 15 through July 16, he said, "It's is only by the grace of God you are still with us. You must have a guardian angel." I'm sure I do and I am so thankful. What really steams me is not with Atlanta West, but with prior technicians who serviced my car under Thornton Road CDJR. I'd had my car in for MANY services/check-ups in the year prior to today's discovery...proof was in the computer where my service records are kept that I had reported noises coming from the right front wheel on SEVERAL visits but no one ever heard the noise and no one saw anything wrong. From the buildup of grease, this had been going on for quite some time. Enough about prior management. Mr. Brinson and upper service management stepped up in full fashion to right a unbelievably gross oversight. I won't go into detail regarding costs, let's just say they were MORE THAN gracious and accommodating. I am so grateful to the technician, Mr. Nolan Hay, for recognizing the damage. I am very grateful to the kindnesses extended by Mr. Brinson and his manager. Atlanta West CDJR IS my dealership of choice!
Through all my experience at this dealership I am always greeted with great customer service and expertise. Brian Brinson made sure that I understood the issues with my car while giving me the most cost effiecent options as well.
Great location, good prices
Dropped Jeep off Sunday night because check engine light was on, got a call Monday afternoon that Jeep was fixed and ready for pickup! Ed Voyales wanted over a week just to make an appointment to drop off, will be coming back here for any future service.
Atlanta West Chrysler Dodge Jeep Ram (Thorton Rd)is the place to go if you looking for a great deal and a quality vehicle. There are plenty to choose from. So ask for my saleman Nick Davis. This place is just AWESOME!!!! It's a warm and kind setting and you are sure to feel right at home. Thank you so very much Nick Davis. I'm really enjoying my new vehicle and I can't thank you enough. Nick you ROCK!!!!
Great customer service...